Application Support Engineer – ERP

Position: Application Support Engineer- ERP

Location: Manchester with some home working

Salary: £40-45k (DOE), and excellent benefits package

The Role: Our client is looking to strengthen their IT Support team with an Application Support Engineer. You will support and develop their ERP application (IFS) and other core business applications

Responsibilities: You will report directly to the Solutions Manager.

Provides 2nd and 3rd line support for ERP system (IFS) and other core business applications

Troubleshoots and resolves application related problems and incidents

Provides system specifications, support documentation and facilitates systems testing

Manages and carries out deployments across different environments (Dev, Test, Prod) in accordance with the company change management process

Works collaboratively with business stakeholders to understand and document business requirements

Designs and develops solutions that satisfy business requirements and deliver measurable business benefits

Works with software owners, vendors, and support partners to gain product roadmap awareness, seek technical support and guidance and understand product developments/new technologies

Makes recommendations for business improvements that can be achieved through new technology or alternative uses of existing technology

Ensure your own continuous professional development by participating in external networking/conferences/associations/groups, to stay current on industry changes and innovations.

Maintain a positive and solution-oriented approach to work, providing open and honest feedback.

Experience:

Essential: Relevant ERP/ application support experience

Able to independently troubleshoot and work through a problem to resolution

Able to effectively communicate technical concepts to non-technical users

Able to research and quickly assimilate relevant new technologies, concepts, architectures, and features

Knowledge or experience of programming/scripting languages e.g., SQL, PL/SQL

Passion for high-quality IT service delivery and continuous improvement

Desirable: Good working knowledge of IFS and/or similar ERP systems

Experience of change and incident/problem management

Knowledge or experience of Microsoft 365 apps e.g., SharePoint, Forms, PowerApps, PowerBI

Knowledge or experience of application connectors, RESTful APIs and system integration tools. Knowledge of ITIL framework

Key Words:

IT Support

IT Service

Application Support

ERP

Enterprise Resource Planning

IFS

Technical Support

Application Problems

Programming Languages

Scripting Languages

SQL

PL/SQL

Application Connectors

ITIL Framework